Zen Internet broadband review

Zen Internet might not be the first broadband provider that comes to mind. It's not one of the biggest home broadband providers in the UK, but it offers a wide range of broadband packages to suit your needs. Our latest customer survey reveals how Zen broadband customers rated their Zen broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free comparison service from Which? to find the best Zen Internet broadband deal for you.

Zen Internet broadband review

Below you’ll find a range of information about Zen Internet broadband. Which? members can also read our full review, including: 

• A full breakdown of how its customers rated it for key factors, such as the technical support it provides
• Quotes from real Zen Internet broadband customers on their experiences
• Compare all of the Zen Internet broadband deals
• Access to our Zen broadband satisfaction survey results.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers 

Zen Internet broadband deals

While Zen Internet doesn't offer as many promotional deals or incentives as some of its rivals, it offers a range of packages, including standard, superfast and ultrafast options. Changes to the way landline phone services work in the UK mean that Zen Internet now offers cheaper broadband-only deals for those happy to forego a landline.

Zen Internet prices tend to remain fairly static and it commits to keep your price the same for the full length of your contract. This is in contrast to several of the big broadband providers, which increase the price of their deals every year, whether you're in your minimum contract period or not.

To compare prices and see more details on each package, read our Zen Internet broadband package reviews

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Zen Internet broadband?

Zen Internet offers broadband packages with speeds ranging from 10Mbps to 900Mbps.

You can view the entire range of Zen Internet broadband packages, or check the latest prices for broadband-only deals below.

Zen Internet broadband speeds

Zen Internet's standard ADSL broadband service is available to more than 99% of the country, offering average speeds of 10Mbps. Meanwhile, fibre services offer average download speeds of either 35Mbps or 66Mbps.

Zen Internet also offers ultrafast broadband to customers in certain locations – packages with average speeds of 100Mbps, 300Mbps, 500Mbps and 900Mbps are on offer.

Does Zen Internet put up broadband prices every year?

No - unlike other providers, Zen Internet promises to keep your tariff the same for the duration of your broadband contract.

What is the latest Zen broadband router?

Zen Internet supplies the FRITZ!Box 7530 router to all new broadband customers (existing customers can upgrade for £78). The router is free with no delivery charge.

What is Zen EveryRoom?

EveryRoom is an add-on you can include with Zen Internet broadband services. If you sign up, Zen will send you a wi-fi extender to help improve wi-fi signal strength throughout your home.

If you take up EveryRoom, Zen guarantees you'll have signal in every room of your home - as long as it is no larger than 170sqm (this is double the size of the average UK home). Like most similar services, outbuildings are excluded. 

If one extender doesn't do the trick, Zen will send a second one - there'll be a postage fee, but it won't affect the amount you pay each month.

EveryRoom costs £9 per month and you'll need to commit to a 12-month term. 

How to contact Zen Internet

Bookmark our Zen Internet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.