Vodafone broadband review

Our Vodafone broadband customer satisfaction survey reveals how people rated their home Vodafone broadband service for installation, speed, reliability and customer support
Yvette Fletcher

Vodafone has become one of the better value home broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? satisfaction survey. Our latest customer survey reveals how Vodafone broadband customers rated their Vodafone broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best Vodafone broadband deal for you.

Vodafone broadband review

Below you’ll find a range of information about Vodafone broadband. Which? members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Vodafone broadband customers on their experiences
  • A round-up of all of Vodafone's broadband deals
  • Access to our Vodafone broadband satisfaction survey results
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers 

Vodafone broadband deals

Vodafone offers fibre broadband and phone packages only. Its two superfast deals are widely available, and it also offers ultrafast broadband to customers in certain locations. Customers can't opt for a broadband-only deal, and Vodafone doesn't offer any pay-TV bundles.

Vodafone broadband prices are competitive, and all packages last 24 months and include unlimited data (although you'll need to pay extra to get a calls allowance). 

To compare prices and see more details on each package, read our Vodafone broadband package reviews


Our guide to the best broadband deals includes top picks from our experts on the best value broadband


How much is Vodafone broadband?

Vodafone offers a wide range of packages, and it's possible to combine both broadband and mobile service.

You can view the entire range of Vodafone broadband packages, or check the latest prices for broadband-only deals below.

Vodafone broadband speeds

Vodafone only offers fibre broadband services. Its widely available fibre packages have average speeds of 35Mbps and 63Mbps. 

There are also four ultrafast full fibre deals available to customers in certain areas - these have average speeds starting at 100Mbps and going as high as 900Mbps.

Does Vodafone put up broadband prices every year?

Yes. If you take out a broadband contract with Vodafone, keep in mind that the price of your deal will increase each April by the Consumer Price Index (CPI) rate of inflation as published that January, plus an additional 3.9%.  This meant an increase of 14.4% in 2023.

What is the latest Vodafone broadband router?

Vodafone broadband packages come with the Vodafone WiFi Hub router, which is supplied free of charge. Vodafone also offers an accompanying smartphone app that lets you manage your router from your mobile. This means you can change your wi-fi password, control when people can get online and even use the 'boost' feature to prioritise speeds for specific devices.

Find out more in our Vodafone Hub review.

What is Vodafone Pro II?

This is Vodafone's premium broadband add-on that you can opt to include with any of its fibre broadband deals. You'll get access to several extras over and above Vodafone's usual broadband service:

  • A hybrid hub so you have a back-up service if there's a broadband outage. It works using 4G services via Vodafone's mobile phone network - 50GB of data is included.
  • A guarantee that you'll have reliable wi-fi in every room. One wi-fi extender is included as standard, but up to three more will be supplied if necessary. However, keep in mind that Vodafone's definition of 'reliable wi-fi' is a download speed of at least 10Mbps, despite its fibre services having average download speeds between 38Mbps and 900Mbps.
  • A dedicated technical support team available seven days a week.
  • A free upgrade to a full fibre service if it becomes available during your contract. You'll continue to pay the same monthly fee.

Vodafone Pro II commands substantially higher monthly tariffs than its standard deals, so it's worth weighing up whether you'll really need it before signing up.

How to contact Vodafone broadband

Bookmark our Vodafone broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.

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