Utility Warehouse broadband review

You might think a company that offers services as varied as mobile phone contracts, gas and electricity, as well as phone and home broadband, may struggle to be the UK's best home broadband provider - but Utility Warehouse is also competitive on price. So is it worth consideration? Our latest customer survey reveals how Utility Warehouse home broadband customers rated their Utility Warehouse home broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best broadband deal for you.

Utility Warehouse broadband review

Below you’ll find a range of information about Utility Warehouse broadband. Which? members can also read our full review, including: 

• A full breakdown of how its customers rated it for key factors, such as the technical support it provides
• Quotes from real Utility Warehouse broadband customers on their experiences
• A round-up of all of Utility Warehouse broadband deals
• Access to our Utility Warehouse broadband satisfaction survey results.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

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Utility Warehouse broadband deals

Utility Warehouse has several choices of broadband deal, though some are only offered to people in certain areas. Utility Warehouse does offer standard (ADSL) broadband, though it doesn't advertise it to people unless it's the only service available.

It also offers a range of fibre packages - two are very widely available superfast services and have average speeds of 35Mbps and 63Mbps. Its ultrafast full fibre deals have average speeds of 100Mbps and 500Mbps but are only available in certain locations.

All of the Utility Warehouse deals include unlimited data and there's no minimum contract for standard-speed broadband. Minimum contracts are 18 months for fibre. Unusually, all of Utility Warehouse's broadband deals have a £10 disconnection fee, but on the other hand, Utility Warehouse commits to keep the price of its broadband deals the same for the full length of a customer's contract - unlike several other big broadband providers.

If you sign up to Utility Warehouse's standard broadband or its 35Mbps and 63Mbps superfast packages, it will include a landline service in your deal. If you take out a full fibre deal, you'll pay an extra fee.

The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its cashback card. 

To compare prices and see more details on each package, read our Utility Warehouse broadband package reviews

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Utility Warehouse broadband?

Utility Warehouse offers a range of deals at different speeds and some deals are very competitively priced. An exception is its standard-speed broadband, which is relatively pricy when compared against faster services - though standard broadband has become increasingly less cost-effective across the board.

Utility Warehouse's full fibre deals aren't always as affordably priced as some of its competitors - but keep in mind that it holds prices static for the full length of contracts, whereas providers like BT and Virgin Media will put up the cost of your deal every year.

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Utility Warehouse broadband speeds

Utility Warehouse offers standard broadband (average speed of 11Mbps) and fibre broadband (average speed of 35Mbps with ‘Ultra Fibre' or average speed of 63Mbps with ‘Ultra+ Fibre'). 

Customers in certain locations can opt for Utility Warehouse full fibre ultrafast broadband deals - 'Full Fibre 100' (average speed of 97Mbps) and 'Full Fibre 500' (average speed of 497Mbps).

Does Utility Warehouse put up broadband prices every year?

No - unlike other providers, Utility Warehouse promises to keep your tariff the same for the duration of your broadband contract. 

What is the latest Utility Warehouse router?

Utility Warehouse used to offer a range of different routers and had a rental model, but now new customers are supplied with the provider's UW Wi-Fi Hub for free. Our experts examined the router in our test lab and were happy with what they found - read our Utility Warehouse UW Wi-Fi Hub review to find out more.

How to contact Utility Warehouse broadband

Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.