Plusnet broadband review

Plusnet takes pride in its down-to-earth and friendly UK-based customer service, but can its broadband speed and connection reliability match the best broadband companies? Our latest customer survey reveals how Plusnet broadband customers rated their Plusnet broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our full review or use the free broadband comparison service from Which? to find the best Plusnet broadband deal for you.

Plusnet broadband review

Below you’ll find a range of information about Plusnet broadband. Which? members can also read our full review, including: 

• A full breakdown of how its customers rated it for key factors, such as the technical support it provides
• Quotes from real Plusnet broadband customers on their experiences
• A round-up of all of Plusnet broadband deals
• Access to our Plusnet broadband satisfaction survey results.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers

Plusnet broadband deals

Plusnet offers both standard broadband and fibre broadband deals. Average speeds between 10Mbps and 500Mbps are available, depending on where you live. You can also choose whether you'd prefer a contract lasting 12 or 18 months.

Plusnet doesn't have any usage limits on its packages, although it does manage traffic, prioritising certain content in busy periods.

While it usually offers competitively priced broadband, keep in mind that every March Plusnet increases the price of all of its deals by the Consumer Price Index (CPI) rate of inflation as published that January, plus an additional 3.9%.

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Plusnet broadband?

Plusnet offers a wide range of packages, with ultrafast speeds (exceeding 100Mbps) available in some parts of the UK.

You can view the entire range of Plusnet broadband packages, or check the latest prices for broadband-only deals below.

Plusnet broadband speeds

Standard broadband packages have an average speed of 10Mbps, and fibre-optic cable is available with average speeds of either 36Mbps or 66Mbps, depending on the package selected. 

In some areas, Plusnet also offers speedier ultrafast packages - these have average speeds of either 145Mbps or 500Mbps.

To compare prices and see further detail on each package, see our Plusnet broadband package reviews

Does Plusnet put up broadband prices every year?

Yes - if you do decide to sign up to a Plusnet broadband deal, keep in mind that it now increases its prices every year. Each spring they'll go up by the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%. This meant an increase of 14.4% in 2023.

What is the latest Plusnet router?

Plusnet typically supplies the Hub Zero router with its standard speed packages (this is free). Our lab tests revealed that this basic router is easy to use and offers a reasonable level of security. It's probably sufficient for most people, but you shouldn't expect very fast transfer speeds.

Fibre deals come with Plusnet's newer Hub One router. This model has a similar look and feel to the Hub Zero. To find out more about how secure and user-friendly it is, read our full Plusnet Hub One review.

How to contact Plusnet broadband

Bookmark our Plusnet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.