John Lewis Broadband review

You might be surprised that a company famous for its high street shops also provided broadband and home phone services until recently. Find out how its customers rated it in our latest survey.

In October 2022, John Lewis Broadband announced that it would not be taking on any new customers and the service would eventually close. As customers come to the end of their contract, they will be offered a new contract with Plusnet.

Read on for our John Lewis Broadband review, or use the free broadband comparison service from Which? to find the best new broadband deal for you.

John Lewis broadband review

Below you’ll find a range of information about John Lewis broadband. Which? Members can also read our full review, including: 

• A full breakdown of how its customers rated it for key factors, such as the technical support it provides
• Quotes from real John Lewis broadband customers on their experiences
• Compare all of John Lewis' broadband deals.
• Access to our John Lewis broadband satisfaction survey results.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest John Lewis router?

John Lewis standard broadband packages now come with a Sagemcom 2704n router, while fibre customers receive the ZyXEL VMG8924 router. Routers are supplied free of charge.

John Lewis broadband deals

John Lewis no longer offers its broadband service to new customers. In October 2022, it announced it would close with customers being offered a new contract with Plusnet when their current contracts end.

John Lewis Broadband offered 12-month long contracts for all of its deals. However, John Lewis Broadband customers should keep in mind that it raises the price of all deals each March - by the Consumer Price Index (CPI) rate of inflation published that January, plus an additional 3.9%.

To compare prices and see more details on each package, read our John Lewis Broadband package reviews.

John Lewis broadband speeds

The company offers three broadband deals with average speeds of either 10Mbps, 36Mbps or 66Mbps, depending on the package you choose. All include an unlimited data allowance, although John Lewis applies traffic management to its packages, prioritising certain content in busy periods.

Need to get in touch with John Lewis?

Bookmark our John Lewis Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.