Hyperoptic broadband review

You may not have heard of Hyperoptic, the home broadband provider offering unbeatable speeds on its own fibre network. Sounds great on paper – but how does it compare to other UK providers? Our latest customer survey reveals how Hyperoptic broadband customers rated their Hyperoptic broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Hyperoptic broadband deals.

Hyperoptic broadband review

Below you’ll find a range of information about Hyperoptic broadband. Which? members can also read our full review, including: 

• A full breakdown of how its customers rated it for key factors, such as the technical support it provides
• Quotes from real Hyperoptic broadband customers on their experiences
• A round-up of all of Hyperoptic's broadband deals
• Access to our Hyperoptic broadband satisfaction survey results.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers 

Hyperoptic broadband deals

Rather than using Openreach phone lines, Hyperoptic has its own fibre broadband network. 

This means it doesn’t sell ‘standard’ speed deals – its only supplies high-speed broadband, so even its entry-level package has an average speed of 33Mbps. It also offers ultrafast speeds, allowing keen customers to access speeds much faster than those seen on some of the Openreach network –  Hyperoptic's fastest package has average speeds of 900Mbps.

However, the Hyperoptic network isn’t as widely available as the one used by Virgin Media or the Openreach network. It’s currently available to around 1.2 million premises in 64 towns and cities in the UK.

As is becoming increasingly popular in the UK, a phone line isn’t compulsory with Hyperoptic – you can take up a broadband-only deal. If you do wish to include a phone line in your deal, this will cost an additional £2 a month.

Hyperoptic contracts usually last for 12 or 24 months. You can also opt for a monthly rolling contract, but it will cost a little more each month.

To compare prices and see more details on each package, read our Hyperoptic package reviews

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Hyperoptic broadband?

Hyperoptic offers packages with speeds ranging from 33Mbps up to 1,000Mbps(1Gbps). However, its availability depends on where you live.

You can view the entire range of Hyperoptic broadband packages, or check the latest prices for broadband-only deals below.

Hyperoptic broadband speeds

Unlike more traditional providers, Hyperoptic only offers fibre broadband.

It has four core packages: ‘Fast’ with an average speed of 57Mbps, ‘Superfast’ with an average speed of 158Mbps, ‘Ultrafast’ with an average speed of 522Mbps and ‘Hyperfast’ with an average speed of 900Mbps. 

However, if you're happier with slower speeds, it's also possible to sign up to a Hyperoptic deal with an average speed of 33Mbps, though this isn't always widely advertised.

Does Hyperoptic put up broadband prices every year?

No - unlike other providers, Hyperoptic promises to keep your tariff the same for the duration of your broadband contract. 

What is the latest Hyperoptic router?

Hyperoptic supplies two routers - its ZTE Hyperhub comes with its slower (50Mbps and 150Mbps) packages, while its Nokia Hyperhub is supplied to customers on its speediest deals (500Mbps, 1Gbps). Both Hyperhubs need to be installed by an engineer, but this is usually free of charge – there may be a fee if you have specific requirements about where it's placed.

Where is Hyperoptic broadband available?

Hyperoptic’s network isn’t as widely available as the one used by Virgin Media or the Openreach network. If you live in an apartment block in a big city, there’s a reasonable chance you’ll be able to access the network. It’s currently available to around 1.2 premises in 64 towns and cities in the UK. This includes parts of:

• Cardiff
• Birmingham
• Brighton
• Bristol
• Edinburgh
• Glasgow
• Leamington Spa
• Leeds
• Leicester
• Liverpool
• London
• Manchester
• Newcastle
• Nottingham
• Portsmouth
• Reading
• Sheffield
• Slough
• Southampton
• Stockport

What is Hyperoptic Total Wi-Fi?

Total Wi-Fi is an add-on service that includes a mesh wi-fi extender system. If you sign up, Hyperoptic will send you a special 'Minihub' to place in your home to use to extend the signal from your router. If you live in a very large property, you can also request an additional Minihub.

It costs an extra £7 per month and can only be added to Hyperoptic's fixed term contracts (rolling contract customers will need to take out a fixed term contract to sign up).

How to contact Hyperoptic

Bookmark our Hyperoptic broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.