You can reset your password for the Which? website when logged in or out. To reset your password when logged in, go to ‘my account’ and select ‘view account’. Scroll to the bottom and select ‘change password’. Enter in your new password twice as requested and tick the ‘show’ box to view your password. Your password must be at least 8 characters long (up to 32), include at least one letter and at least one number or symbol (!\"$%^&*()_+=-).
To reset your password when not logged in click here and enter in your registered email address. A password reset link will be sent to your email. Select the link in the email and enter in your new password twice as requested. Save when complete.
You can join Which? online, or by phone by accessing our products and services page here.
We're sorry you want to cancel your membership. To do this simply log into My Account and follow the steps within the cancellation section.
Which? offers a range of products, services and advice to help you with life's big decisions and important moments. You can find more information here.
If you’ve seen a scam that you’d like to tell us about?, please use our scam sharer tool and your story will help with our research, content and policy work investigating scams.
You should also report scams to the relevant authorities - check out this guide for guidance.
Depending on what type it is, emails from Which? will be sent by one of the following.
info@mail.which.co.uk
info@act.which.co.uk
no-reply@which.co.uk
noreply@which.co.uk
info@which.co.uk
which.campaigns@which.co.uk
It may also have been mailed by one of the following services (indicated in the "mailed-by" field), again depending on the type of email:
bounce.mail.which.co.uk
marketingautomation.e-activist.com
autoresponse.e-activist.com
*.e-activist.com
"Which?" will always feature prominently in the name of the sender, for example "Which?", "Which? Money Compare", or "Which? Campaigns".
If you've received an email claiming to be from Which?, but strikes you as suspicious for any reason, please contact us.
You can find your membership number in the 'Welcome' pack issued to you when you joined. Alternatively, if you get Which? magazines as part of your membership, you can find the number on the letter that comes with it. The number is usually a letter followed by 9 digits, eg H123456789.
You can also view your Which? membership number within the 'My details' section of your account.
If you’d like to report a technical issue with our website, select the blue feedback tab on the right of the screen. Choose the icon that represents your experience with our website, click ‘technical issue’ from the list and type details of your issue in the comments box. Once complete, click submit.
The in-depth, rigorous nature of Which? testing means it's crucial we invest time and resources where they'll most help consumers. As such, we regularly revise the areas we test and this means we occasionally decide to stop testing certain types of products. We keep these reviews on our website, but archive them when the information becomes outdated.
If you're experiencing issues logging in to your Which? account, you could try clearing your cache and cookies. Your web browser will store some information from the websites you visit in its cache and cookies such as passwords. On occasion, this stored information can cause login issues.
You can find the instructions on how to delete your cache and cookies for the most common browsers below. Just remember to close and reopen your browser before re-entering your passwords and select passwords if you are provided with a drop-down list:
If your browser is not listed above, please check your current browser's support page for instructions.
If you've tried the above options and continue to have problems logging in, try using an alternative browser.