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Wondering which courier or postal service can get your package delivered on time? Delivery can be a double-edged sword – while it offers convenience for most people, it can cause headaches too.
You might not always get to choose who will be dropping your packages off when you order online, but some websites give you several delivery options. Or you might be sending packages yourself and want to know which delivery companies shoppers would recommend.
When we asked shoppers about their delivery experiences in 2022, Amazon and Royal Mail had the most satisfied customers, while DHL had the lowest percentage of satisfied customers.
Delivery company | Overall percentage of satisfied companies |
---|---|
Amazon | 89% |
Royal Mail | 86% |
DPD | 79% |
Evri (formerly known as Hermes) | 76% |
FedEx | 74% |
Yodel | 72% |
UPS | 70% |
Sample size: 3,144 adults
If you buy something online, from a catalogue or over the phone that requires home delivery and it arrives late or doesn't turn up at all, don't worry - you've got rights.
Here are six must-know consumer rights if your delivery hasn’t gone to plan:
Need more help? Read our guide to your delivery rights.
Which? surveyed 3,144 adults in the UK in September 2022 to ask about their experience with deliveries of online orders in the previous six months. Fieldwork was carried out online by Opinium.
Find out which websites shoppers love and hate in the best and worst online shops.